NI expands its investment in the Ti Customer Learning Cloud with Move to an all-digital VILT model that improves customer experience and operational efficiency
BOSTON , May 16, 2022 /PRNewswire/ — Thought Industries, the world’s #1 platform for customer learning management (CLM), today announced record revenue growth in the first quarter of 2022, driven by both customer engagements new and expanded across a variety of industries, from SaaS to manufacturing to business services and healthcare. This is the latest quarterly revenue milestone for the company, whose cutting-edge customer learning technology is changing the way organizations use training programs and services at all stages of the cycle. customer lifetime to reduce customer churn, drive engagement, and increase revenue across the business.
Supplier of automated test and measurement systems NEITHER is among the companies expanding existing engagements with Thought Industries. Each quarter, NI delivers on-demand training to thousands of industrial and manufacturing learners, more than half of whom are typically new users. The company uses the Thought Industries platform to train customers on NI systems to ensure they get the most out of their complex technology investments. NI recently expanded its use of the Ti Customer Learning Cloud by moving to an all-digital Virtual Instructor Led Training (VILT) training model, which will provide learners with a more immersive and engaging experience. This transition has also dramatically improved operational efficiency by automating previously manual processes using Ti platform features such as scheduled reports and learner notifications.
“We look forward to expanding our relationship and doing more with Thought Industries,” said Gretchen Edelmon, Principal Product Owner – Digital Learning Experience at NI. “We’ve moved all of our instructor-led virtual training events entirely to the Thought Industries platform, and that’s not something we could have done with our previous platform. The efficiencies won’t matter. that will continue to grow as we work to implement credit-based self-service check-in in the future.”
In addition to expanded engagements, new customers for Thought Industries in the quarter include quantum computing software provider D-Wave systemsas well as Team workwhich provides project management software tools. The security group – which offers products and consulting services to help industrial and manufacturing companies ensure safe working environments for employees – and Amiliaan e-commerce platform for activities and hobbies, are also among the new users of the Ti platform.
Thought Industries also added new professional training customers in the first quarter, including HR.coma destination for HR training services and certification courses, and the 280 Group, which provides training in project management. These organizations will use the Thought Industries platform to facilitate their respective training services.
In addition to record revenue growth, other notable first quarter highlights for Thought Industries include:
“I am excited to start 2022 with stronger customer growth than ever before. This bodes well for our business, our customers and our partners, and for the industry as a whole, as more and more leading organizations recognize the value of learning from customers,” said Robin Wadsworth, President, Thought Industries. “We are seeing great momentum across all areas of our business and look forward to helping our customers continue to grow throughout the year.”
About Thought Industries
Thought industries provides the world’s #1 software platform for Customer Learning Management (CLM). Industry leaders use CLM to increase revenue, increase customer loyalty, and drive customer success in technology, manufacturing, healthcare, and other industries with complex products and requirements of training. Thought Industries was founded in 2014 around the core belief that online learning experiences should be modern, intuitive, engaging and scalable. Based at BostonThought Industries has offices across North America and Europe.
SOURCE Thought Industries