Australia Post reports solid revenue growth as e-commerce expected to slow

Performance for the half year to December 31, 2021:

Group revenue: $4.80 billion, up 10.4% over last year

Parcels and services revenue: $3.87 billion, up 13.6% over last year

Letter revenue: $935 million, down 1.2% from last year

Australia Post today reported first-half revenue of $4.80 billion, up 10.4% year-on-year, driven by the highest parcel volumes in Australia’s history Post.

The improvement in the Group’s pre-tax profit of $199.8 million was underlined by asset sales and revaluations, as well as favorable movements in bond yields.

Letter revenue of $935 million was down 1.2% from a year ago, despite the large 2021 census mailout.

Operating costs, which increased 13.2% over last year, reflect volume increases and network constraints related to COVID-19 that are expected to continue in FY23.

Capital investment during the period increased to $217.8 million, up $28.4 million from a year ago. This is part of $400 million committed to new parcel facilities, fleet and technology by mid-2022 to help meet growing demand for services, bringing the total investment committed to more than one. billion dollars over three years.

The company has also committed an additional $20 million to upgrading systems to cloud-based solutions over the next year to improve network scanning and tracking of packages.

Company agreements

Australia Post secured new corporate agreements during the semester, for more than 30,000 Award-level employees, with market leading agreements providing a guaranteed 9% pay rise over the next three years for members of the Australia Post and StarTrack team, while maintaining existing key terms. and terms of employment.

Parcels and Services

Parcels and Services revenue increased by nearly $464.5 million, or 13.6%, to $3.87 billion. 15 million people in lockdown following the COVID-19 Delta outbreak across NSW and Victoria, has led to the largest parcel volumes in the organization’s history. Despite the network challenges associated with thousands of team members having to self-isolate during this critical time, our employees have continued to deliver in communities across the country.

StarTrack delivered strong results, with a disciplined focus on costs and growing volumes.


Letter volumes decreased by 0.7% and revenues by 1.2%. The continued structural decline in letter volumes and increased delivery points for this important community service resulted in losses for half of $69.9 million.


Australia Post continued to generate savings through business efficiency programs implemented across the organization, including corporate support costs of $17.1 million. Group expenses increased by 10.2%, due to additional costs incurred as the organization faced pandemic-related network constraints, as well as limited domestic and global airlift capacity.

Group CEO and Managing Director Paul Graham said the result was a significant achievement given the continued disruption to the business during the COVID-19 pandemic and the network changes needed to continue delivering services. essential goods and services to customers.

“Like many companies across the country, we have faced unprecedented challenges over the past year, but the ability of our employees to adapt to the current challenges presented by the COVID-19 pandemic has been nothing short of remarkable,” Mr. Graham said.

“Together, we have worked tirelessly to manage the health and well-being of our people, with isolation rules and travel restrictions in different states and territories, all bringing different challenges – while our people have remained resilient and delivered for our communities.

“I want to thank all of our employees for their spirit and willingness to do the job for our customers. This is a credit to all of our team members in processing, delivery, customer service, our post offices (including authorized post offices) as well as our contractor partners.

“Our retail network of over 4,300 post offices continues to provide essential government and financial services, particularly in rural and remote parts of Australia, where Bank

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